If you find yourself uncertain about the appropriate size for your purchase, we recommend consulting our comprehensive size guides. These guides can be found below the listed sizes for each of our products, offering valuable assistance in selecting the perfect fit for your preferences.

We have a 7-day return policy, starting from the date you receive your purchase.

Eligibility Criteria: To be eligible for a return or refund, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. Due to health and safety reasons, we do not accept returns if the package has been unsealed. A valid receipt of purchase is required.

Initiating a Return: To start a return, contact us at support@thahoodie.com. Upon acceptance, we’ll provide instructions on how and where to send your package. Please note that items sent back without prior authorization will not be accepted. We aim to respond within 24-48 hours.

Responsibility for Item Inspection: As an online service, it's your responsibility to check item descriptions, color, size, etc., before ordering, as our system is fully automated.

Return Shipping Costs: Customers are responsible for all return shipping costs.

Damages and Issues: Inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately within [specify number] days.

Non-Returnable Items: Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellation After Fulfillment: Once an order has been fulfilled, it cannot be canceled. Please review your order carefully before completion.

Exchanges: The fastest way to get what you want is to return the item and, once accepted, make a separate purchase for the new item.

Refund Process: We will notify you after receiving and inspecting your return. Approval does not guarantee a refund; approval will be based on set criteria. If approved, refunds will be issued to your original payment method. Please note that shipping fees, inclusive of our selling price, are non-refundable.

For any return questions, reach out to us at support@thahoodie.com

When will my order be processed?

We process orders between Monday and Friday. Orders are typically processed within 3-5 business days from the order date and shipped the next day after the processing day. Please allow extra time for your order to be processed during holidays and sale seasons. Due to variations in distribution times and transit speeds, orders to all locations typically range between approximately 7-10 business days, not including weekends.

Our head office is located in Australia. Our Hoodies are stored in various distribution centres across the world, and your hoodie will be shipped from a location we believe will arrive the quickest. As an Australian Company, we strategically and logistically ship from many fulfilment centres globally to ensure your order arrives in a timely manner. Our team will keep you updated on the status of your order.

Why am I receiving my items in separate packages?

It is normal for our items to come in separate packages. To provide the quickest shipping speeds, we store our products in different warehouses. All shipping times exclude clearance/customs delays.

Shipping Costs and Taxes: Shipping costs are included in the price unless noted otherwise. Taxes are inclusive in the price. However, customers are responsible for any duties charged by customs.

Lost or Delayed Shipments: For lost or significantly delayed shipments, please email us at support@thahoodie.com. Our team will promptly investigate the issue for you.

Tracking your package: Once your order has shipped, you will receive an email from us with a tracking number and a link to track your order. Please navigate to our tracking page. While tracking is not in real-time, it updates when the item is scanned at various stops on its way. Note that when Tha Hoodie is crossing borders, the tracking may not update until the local postage service receives it and enters it into their system. Tracking numbers may change during your order's journey.

Contact Information: For shipping inquiries or support, please email us at support@thahoodie.com We respond promptly to ensure your concerns are addressed.

Absolutely, we proudly offer worldwide shipping. The shipping fee is seamlessly included in the purchase price and will be reflected at checkout for your convenience.

We have a 7-day return policy, starting from the date you receive your purchase.

Eligibility Criteria: To be eligible for a return or refund, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. Due to health and safety reasons, we do not accept returns if the package has been unsealed. A valid receipt of purchase is required.

Initiating a Return: To start a return, contact us at support@thahoodie.com. Upon acceptance, we’ll provide instructions on how and where to send your package. Please note that items sent back without prior authorization will not be accepted. We aim to respond within 24-48 hours.

Responsibility for Item Inspection: As an online service, it's your responsibility to check item descriptions, color, size, etc., before ordering, as our system is fully automated.

Return Shipping Costs: Customers are responsible for all return shipping costs.

Damages and Issues: Inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately within [specify number] days.

Non-Returnable Items: Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellation After Fulfillment: Once an order has been fulfilled, it cannot be canceled. Please review your order carefully before completion.

Exchanges: The fastest way to get what you want is to return the item and, once accepted, make a separate purchase for the new item.

Refund Process: We will notify you after receiving and inspecting your return. Approval does not guarantee a refund; approval will be based on set criteria. If approved, refunds will be issued to your original payment method. Please note that shipping fees, inclusive of our selling price, are non-refundable.

For any return questions, reach out to us at support@thahoodie.com