Shipping Policy

When will my order be processed?

We process orders between Monday and Friday. Orders are typically processed within 3-5 business days from the order date and shipped the next day after the processing day. Please allow extra time for your order to be processed during holidays and sale seasons. Due to variations in distribution times and transit speeds, orders to all locations typically range between approximately 7-10 business days, not including weekends.

Our head office is located in Australia. Our Hoodies are stored in various distribution centres across the world, your order will be shipped from a location we believe will arrive the quickest. As an Australian Company, we strategically and logistically ship from many fulfilment centres globally to ensure your order arrives in a timely manner. Our team will keep you updated on the status of your order.

Why am I receiving my items in separate packages?

It is normal for our items to come in separate packages. To provide the quickest shipping speeds, we store our products in different warehouses. All shipping times exclude clearance/customs delays.

Shipping Costs and Taxes: Shipping costs are included in the price unless noted otherwise. Taxes are inclusive in the price. However, customers are responsible for any duties charged by customs.

Lost or Delayed Shipments: For lost or significantly delayed shipments, please email us at help@hoodiehaven.com Our team will promptly investigate the issue for you.

Tracking your package: Once your order has shipped, you will receive an email from us with a tracking number and a link to track your order. Please navigate to our tracking page. While tracking is not in real-time, it updates when the item is scanned at various stops on its way. Note that when your order is crossing borders, the tracking may not update until the local postage service receives it and enters it into their system. Tracking numbers may change during your order's journey.

Contact Information: For shipping inquiries or support, please email us at help@hoodiehaven.com. We respond promptly to ensure your concerns are addressed.